Servicing your policy
At this time, Brighthouse Financial does not offer servicing online, if you need to contact Brighthouse or make any changes please contact Policygenius.
Email: team@policygenius.com
Phone: (855)-695-2255
How to create your account
How do you review and sign your policy documents?
Your policy documents are available to access, review, and sign for through Brighthouse’s platform by clicking ‘Access my policy’ in the email that was sent over.
You’ll be prompted to verify your identify with the last four digits of your Social Security number. Once logged in, you can review all the necessary documents that require your signature. Fill in all the relevant information as prompted, submit payment and click ‘Finish’.
How to pay
Our Policygenius team has already collected the payment information for your policy. Your policy premiums will be automatically deducted via the bank account you provided on the same day of the month or year each renewal period.
If you’re paying premiums annually automatic payments are not required, but currently are set up by default. Policies paid via direct billing have a significantly higher lapse rate due to frequency of missed payments.
If you wish to change payments to direct billing or a different duration than originally selected, please call Brighthouse at least one week after you activate the policy at (800) 882-1292 option 2, then option 2.
Commonly asked questions
My age is wrong in my policy! How do I fix this?
In insurance years, your age changes six months prior to your actual birthday. Your age is determined by your nearest birthday. For example, someone with a birthday in January has an age change every July. Most of the time, no correction is needed, but if you have questions please reach out to the Policygenius team.
My beneficiary information is missing on the Beneficiary Locator Form in the policy. How can I name my beneficiaries?
The beneficiary locator form is blank by default and doesn’t need to be completed. Your beneficiary information was collected during your original call with one of our licensed advisors and remitted to Brighthouse. The information we collected is listed in your policy with a copy of your original application, section 7.
There’s some incorrect information on my initial application that I need to update. How can I fix this?
Typically if the information you need to update won’t affect the underlying approval of your policy (ex: employer address, home address, type/length of occupation etc.) you can make these changes after signing your policy. As mentioned above, any adjustments will require a reissue to reflect the changes and can take anywhere from five to seven business days for the new policy to be revised and ready for review.
There are certain instances where it’s important to update information that may have changed since your initial application right away:
There has been a significant change in your health
All doctor visits and any new travel plans that were not previously disclosed
This information will need to be submitted and sent back to the underwriter for review and added to the policy before it is signed and activated.
Do I have to take a medical exam at a later date?
Never! You were approved by Brighthouse using their SimplySelect product, an innovative and streamlined application and underwriting process with no need for a medical exam. Once you sign your policy and we confirm the policy is active, you’ll continue to be covered as long as you keep paying future premiums.
I want to look into a whole life or permanent life policy in the future. Can I convert my term policy to a permanent policy?
Absolutely! You can convert your term policy into a permanent life policy prior to age 70. Each life insurance company is different so please review the guidelines on Brighthouse’s conversion policy located within your policy’s fine print.
If you’re interested in converting your policy please give us a call at:
800-741-7973 or you can schedule some time here.
How do I cancel my policy?
If you decide you no longer want to continue your policy you may cancel it at any time during the term period. There’s no fee to cancel.
Only the policyowner is allowed to cancel their existing coverage, please reach out to your current provider and cancel the policy with them directly.
Can I make changes to the owner or beneficiary after my policy has been activated?
Yes, forms can be found on the insurer’s website or by contacting Policygenius.
How does my beneficiary file a claim for a death benefit?
File a claim on the phone: 800-882-1292
Where do I mail recurring premium checks or forms for a policy change request?
Brighthouse
P.O. Box 392
Warwick, RI 02887-0392
Can I change my payment mode after my policy goes active?
Yes.
Can I decrease coverage once my policy has been activated?
Yes, after being active for one year, however the minimum face amount you must maintain is $100,000.
What happens if my term life insurance policy lapses?
If you’re the owner of a term life insurance policy and you haven’t paid your premium by the end of your insurer’s grace period, your policy will lapse and you’ll lose your life insurance coverage. If you die after your policy has lapsed, your beneficiaries won’t receive the death benefit, no matter how much you’ve previously paid in premiums.
What is a grace period?
Every state’s department of insurance requires life insurance companies to provide a grace period when a premium payment is late or missed. That grace period is usually 30 or 31 days (but varies from carrier to carrier) and begins the day that a payment is due and isn’t received.
During the grace period, you’re still fully covered by your policy, meaning that if you were to die during this time, your insurance company would still pay out the death benefit to your beneficiaries. But if you want to keep your coverage, you’ll need to pay your missed premium before the grace period ends, which is generally 30-31 days after the initial due date. Depending on your insurer’s guidelines, you may also have to pay a late fee.
How do I reinstate my policy if it has lapsed?
If you still haven’t paid your premiums by the time your insurance carrier’s grace period ends, your policy has officially lapsed and you no longer have life insurance coverage. At this point, you’ll have to contact your insurer to reinstate your policy, a process that varies from carrier to carrier.
Reinstatement is dependent upon the carrier and it’s managed on a case-by-case basis depending on the situation. Applying for reinstatement of a policy might involve signing a document stating that your health hasn’t changed. In addition, you’ll need to pay backdated premiums to the date that the policy lapsed.
Depending on your insurer, how long your policy has been lapsed, and whether you had any red flags in your medical history when you first applied for life insurance, reinstatement might also require new underwriting. Some companies won’t require new underwriting if the policy has been inactive for less than six months; others may require only a limited underwriting process.
Despite these extra steps, it’s worth doing what you can to reinstate an existing policy that has lapsed rather than taking out a new one. The reason is that your rates are very likely to be higher if you apply for a new policy, because you’ll be older than you were when you last applied for insurance, and may have new medical conditions.
